Charter Communications, Time Warner Cable and Bright House Networks are now one company, and soon you’ll get to know us by the name Spectrum. This app is for customers in the former Time Warner Cable service area. Use My TWC® mobile app to manage your account and services, including review and pay your bill, get detailed billing information, and troubleshoot equipment for service issues, manage your existing service appointments and access Phone voicemail. Billing - View your bill summary, payment history, recent activity and last 6-month statements - Pay your bill using a credit card, debit card, checking account or savings account * - Schedule a future payment without waiting for a due date - Setup recurring payments using AutoPay and paperless billing preferences Troubleshooting - Activate your new set-top-box, modem & Digital Adapter - Check equipment connection status and troubleshoot service issues by reauthorizing equipment Services - Check your full list of existing services and equipment - Add or upgrade TWC services from the app Appointments - View/reschedule/cancel your existing service appointments - Manage your appointment notification preferences for existing appointments VoiceZone® - Receive notifications for new phone voicemails - Listen to and manage your phone voicemail - Use Call Forwarding to forward your phone when you¹re on the go Contact Us - Use Virtual Assistant to get answers about your services. - Schedule a call-back using Talk to TWC. You don¹t need to wait on hold, we¹ll connect you with an agent when you’re available. - Chat lets you text chat with a live representative for help on all your service questions. Other Features - Find TWC WiFi® Hotspots near you - Find TWC Stores near you - Access the TWC Channel Guide *Hawaii customers cannot make payments with checking and savings accounts

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  • Highligths
    This app makes it easy to pay bills and track former payments”
    Fast and time saver
    Used the live chat on the App for the first time”
    Watching live tv on my iPhone or iPad is great”
    Makes paying my bill and checking status sinfully easy”
    I even called technical support
  • Keep in mind
    The latest update removed Call Forwarding to "improve" the app”
    Won't load my voice mail or call log
    I keep having chats with tech support but cannot complete it”
    Chat feature freezes all the time”
    Payment option doesn't work for credit card or direct txfr”
    This app does not have real time billing”
    App can't be used to check status without it shutting down”
    Spectrum stopped supporting TWC's Caller ID app on my PC”
    Needs speed test
    If I can't pay my bill thru the app it's my fault”

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