Bomgar Representative Console


Bomgar Representative Console

With the Bomgar iPad Rep Console, IT support technicians are able to remotely support desktops, laptops, or servers, allowing them to • Remotely view a customer’s or employee’s screen and control their mouse and keyboard • Chat with end-users and other reps within the session Initiate a remote support session from an iOS device without requiring the end-user to have pre-installed software or be on a pre-defined user list • Simultaneously work on multiple sessions, and invite other reps into a session to collaborate and fix problems • Access and Support unattended desktops or laptops via Bomgar’s Jump Technology Note: The Bomgar iOS Rep Console works with existing Bomgar installations, version 12.1 or greater that have trusted CA-signed certificates.

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