TELUS My Account


TELUS My Account

TELUS My Account is an easy-to-use mobile app that lets you conveniently manage your Mobility account on the go. Please note, the app is currently only available to Mobility customers. Home Services (i.e Home Phone, Optik TV and Internet) are not yet supported. Features for Mobility customers on monthly rate plans include: - Monitor your monthly data, text, and voice usage - Check your account balance - Make one-time payments or sign up for automatic payments - Find and add travel passes - Add or remove features like text messaging or data packs - Check your Device Balance and Contract Status Features for prepaid accounts include: - Monitor your prepaid add-on usage - Check your account balance - Top-up your prepaid services using a credit card or PIN - Add or remove features like text messaging, voice mail, etc. Best of all, you won’t be charged data fees when using the TELUS My Account App, even while travelling abroad with a 4G (HSPA) device. Note: Select small business accounts are supported, but Corporate/Enterprise accounts are ineligible at this time. Like using TELUS My Account? Please take a few minutes to rate us and tell us what you think. The TELUS My Account app requests these permissions from your device, for the following purposes: - Wi-Fi connection information: To find and connect to a Wi-Fi network. - Device ID and call information: For security and encryption purposes, and to pre-populate form fields. - View network connection: To detect the network in use (i.e. Wi-Fi or mobile). - Full network access: To access the Internet and communicate with TELUS servers. - Camera: To enable credit card scanning for easier entry of payment information. No credit card image is ever sent to TELUS. - Control vibration: To provide feedback when a credit card is scanned successfully. - Photos: For adding a profile picture. - Location: To support and simplify purchasing of travel passes. - Contacts: For adding / updating Favorite Numbers from Contacts.

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  • Highligths
    See my usage and pay my bill all easily from my phone”
    Love it nice and easy to keep track of my phone usage”
    Great being able to see usage in real time
    I use it especially to keep track of my data usages”
    Easy to use and keep track of your account
    Lets you check balance and change add-ons”
    Very handy tool
    Hands down best Customer Care
    Excellent app for managing your data
    App works well and is especially good monitoring my data usage real time”
  • Keep in mind
    Once downloaded auto billed my credit card without authorization”
    So you can't use a password manager with this app”
    Cant see long distance usage”
    No small business support”
    This app needs serious improvement to better the customer service experience”
    Today I got 9 spam text messages from the same sender”
    Useless to me until they start reporting data usage for prepaid”
    Won't let me manage add ons

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