Charter Communications, Time Warner Cable and Bright House Networks are now one company, and soon you’ll get to know us by the name Spectrum. This app is for customers in the former Time Warner Cable service area. Use My TWC® mobile app to manage your account and services, including review and pay your bill, get detailed billing information, check and troubleshoot equipment, manage your service/technician appointments and access Home Phone voicemail. Billing - View your bill summary and account information, real-time payment history and recent activity, as well as past statements - Pay your bill using a credit card, debit card, checking account or savings account * - Setup recurring payments using AutoPay. Simply go to Billing and enroll in AutoPay today! - Set paperless billing preferences Troubleshooting - Activate your new set-top-box, modem & Digital Adapter - Check equipment status and troubleshoot service issues Services - Check your full list of existing services and equipment - Add or upgrade Time Warner Cable services right from the app Appointments - View/reschedule/cancel your service appointments - Manage your appointment notifications directly in the app when you have a scheduled service appointment! VoiceZone® - Receive notifications for new phone voicemails - Listen to and manage your phone voicemail - Use Call Forwarding to forward your phone when you¹re on the go Contact Us - Use Virtual Assistant to get answers about your TWC services. - Schedule a call-back using Talk to TWC. You don¹t need to wait on hold, we¹ll connect you with an agent when you’re available. - Chat lets you text chat with a live representative for help on all your service questions. Other Features - Find TWC WiFi® Hotspots near you - Find TWC Stores near you - Access the TWC Channel Guide *Hawaii customers cannot make payments with checking and savings accounts

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What you should know about My TWC® app

  • Highligths
    TWC is the one to go with also great customer service
    Makes paying my bill extremely easy and I remember to pay it now”
    It is so much easyer to get things done
    Save time and far more convenient then calling customer service”
    Access my voicemail and receive caller id notification from my landline”
    There's an integrated TWC Wifi finder which had helped a lot”
    Save money
    And be able to chat with someone without being on hold”
    Time Warner's app is great to keep track of my bill and services”
  • Keep in mind
    Since it has high battery usage I'm uninstalling”
    Why your app needs permission to read my text messages
    Tech support says to uninstall and reinstall”
    Please allow us to save our credit card information”
    What happened to call forwarding I really dependent on that”
    No live TV on rooted devices with the TWC TV app”
    Doesn't work most of the time
    Terrible picture quality and even worse customer service”
    Channel guide exits the app and goes to web browser
    Live chat to a rep barely works says unavailable”

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